Passionate and results-driven professional with a proven track record of success in (project)-management, service delivery, Agile coaching, facilitation, and project management, complemented by a solid IT background. I am a decisive leader, combining in-depth knowledge with a strong personality, and thrive on empowering colleagues and employees to exceed their potential while keeping a keen eye on achieving strategic goals.
Equipped with exceptional interpersonal skills, I excel at building collaborative relationships with stakeholders and leading diverse teams towards shared objectives. With a focus on continuous improvement, I leverage skills in innovative strategy implementation, frameworks, and emerging technologies to optimize operations and drive outstanding outcomes. By keeping a pulse on industry trends, I ensure that my teams remain at the forefront of advancements, adaptable to new challenges and opportunities.
Throughout my career, I have successfully overseen and managed various facets of operations, development, and service delivery. Through effective communication and knowledgeable guidance, I foster positive work environments that promote teamwork, boost efficiency, and deliver exceptional results. Additionally, my strong project management skills enable me to efficiently manage timelines, resources, and budgets while keeping a vigilant eye on quality and stakeholder satisfaction. Above all, my unwavering dedication, combined with my technical expertise and adaptability, has consistently contributed to the success of organizations across various industries and promotes a culture of excellence and innovation.
Manager Operations:
As Manager of Operations at Qwiek, I led and supervised the day-to-day activities to ensure smooth and efficient operations.
My responsibilities included overseeing various teams, coordinating workflows, and implementing strategic initiatives to enhance productivity and customer satisfaction.
By fostering a positive work environment and promoting teamwork, we achieved significant improvements in operational efficiency.
Through effective communication and problem-solving, we successfully addressed challenges and empowered our team members to reach their full potential.
Overall, my role at Qwiek allowed me to contribute to the company's by optimizing processes and delivering exceptional results.
Manager Development:
As the Manager of Development, I held a pivotal role in driving growth and success within the organization. I passionately owned the responsibility of leading and overseeing the development department to align it with company objectives.
With my relentless focus on continuous improvement, I designed and implemented strategies, frameworks, and technologies to optimize operations and drive exceptional results. By actively staying abreast of industry trends and emerging innovations, I ensured our team remained at the forefront of advancements.
Empowering and developing my team was a top priority. Through mentorship, collaboration, and fostering a supportive environment, I nurtured their skills and encouraged their creativity in pursuing new ideas and approaches. This led to increased overall performance and an innovative mindset throughout the department.
I excelled in project management, successfully delivering multiple projects on time and exceeding expectations. Using my planning and organizational skills, I strategically allocated resources and set realistic timelines, ensuring the delivery of high-quality outcomes that added significant value to the organization.
My role as the Manager of Development positively impacted the growth and direction of the department, contributing to the continuous advancement of the organization.
Other activities:
2021-2023 Student Coach/Mentor
2021-2023 Trainer (Job-Interview training)
2021-2023 Trainer Scrum-Agile
2021-2023 Facilitator design thinking workshops
Scrum-Agile Coach/Trainer
Training corporate teams on the agile methodology and oversee the development of agile teams to ensure effective outcomes for an organization. Responsible for guiding teams through the implementation process, governance and tasked with encouraging team members and leadership to embrace the agile method.
Clients:
Dutch National Police (I-Lab)
Aevitae
Conclusion Zuyd
Project Management:
Managing key client projects. Responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for senior management regarding status of project.
Projects included:
KWF Social platform
APG IT - Business Alignment onderzoek
Conclusion Blockchain (label)
Conclusion Connect (IOT)
Chipmunk
Politie (I-Lab)
Liaison officer:
Liaising between Conclusion and Brightlands Smart Services Campus to communicate and coordinate their activities, to achieve the best utilization of resources and services of one organization by another. Providing technical or subject matter expertise from Conclusion.
Community and Event Manager:
Develop community initiatives designed to create connections between members, including member introductions, overseeing events, and building walkthroughs.
Solve member-related issues to ensure a cohesive community and manage member expectations. Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating. Seek opportunities to engage members to discover and discuss members' objectives. Identify opportunities and act on them to connect members. Recommend best practices, including but not limited to: community management, sales, events and training. Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community
Other activities:
2019 Guest lecturer, Hogeschool Zuyd
2019 Guest lecturer, University Maastricht
2019 Student Coach
2018 Trainer for Jinc (Job-Interview training)
2018 Trainer Scrum-Agile
2018 Coach/Trainer, Hackathon Young-Brighthack
2018 Coach, Hackathon Hack4SmartServices, Brighthack
2018 Mentor, Premium Program University of Maastricht (Business and Economics)
2018 Judge, International Case Competition University of Maastricht (ICC@M 2018)
2018 Coach, Hackathon Re-thinking Justice, University of Maastricht Faculty of Law
2017 Coach, Hackathon Hack4SmartServices Mobility as a service
2017 Coach, Hackathon Hack4SmartServices Interaction of the Future
2017 Coach startups.
Project management:
Direct and manage project resources from beginning to end.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the project and project team or escalate where necessary.
Proactively manage changes in project scope, identify potential crises, devise contingency plans and escalate to management. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Develop project plans and associated communication documents.
Plan and schedule project timelines and milestones using appropriate tools.
Develop and deliver budgets, progress reports, proposals, requirements documentation, training materials, and executive status reports.
Issues and risk management.
Vendor / Resource management.
Project budgeting, management and (re-)forecasting.
Understand and prioritize business and technical requirements.
Projects included:
Assessment IT Infrastructure
IT Business Alignment
Develop, build an implement BI dashboard and Operational Reporting for ITSM
RFH Operating center
Consultant:
Helping organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement:
Providing information to a client.
Solving a client’s problems.
Making a diagnosis, which may necessitate redefinition of the problem.
Making recommendations based on the diagnosis.
Assisting with implementation of recommended solutions.
Other Roles fulfilled:
Service Delivery Manager
Service Level Manager
Taskforce Manager
BI Consultant / Business Analyst
IT Process Manager (Change)
Startup Coach
As Project Manager/Lead Business Analyst responsible for driving and delivering business value through relevant and innovation business reporting and for KPN Datacenter use and acceptance, delivery and application of consumer insights and process productivity.
The scope of the responsibility extend report / application, requirements assessment, business and technical requirements, development, quality assurance, production and process, trouble-shooting, issue resolution, support, enhancement and documentation.
Manage resources and changing priorities in accordance with project schedules.
Communicate effectively with KPN Datacenter user clients to identify, assess and prioritize needs, and evaluate and propose solution opportunities.
Proactively conduct KPN Datacenter user requirements assessments and acquire business reporting and application requirements
Create concise and understandable functional report specifications.
Review and modify requirements, specifications, business processes and make recommendations related to proposed solutions.
Build / develop and maintain efficient and relevant business applications with authorized software tool solutions within defined timeframe/budgets.
Communicate and apply project standards for consistency and quality.
Trouble-shoot and ensure reporting errors and content issues are identified, tracked, reported on and resolved in a timely manner.
Create, maintain and update appropriate technical and KPN Datacenter client user documentation.
Collaborate with KPN Datacenter user clients to identify and recommend innovative changes and enhancements to reports that enhance value and advantage technical tool capabilities.
Building relationships with key staff in the customer organization.
Identify and respond to opportunities for providing products and services to the customer organization.
Monitoring the level of customer satisfaction.
Responding to customers’ queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by the customer organization.
Gathering information for own management to plan and resource the business it expects to achieve with the customer organization. Monitoring the level of business actually achieved.
Responsible for the liaison between the customer and the own organization, owning the relationship regarding the contracts on behalf of the customer organization, and enabling communications to take place effectively and efficiently.
Collect data to monitor performance against targets. Canvass the views of staff within own organization performance and acts upon the findings.
The first point of escalation for any issues or problems raised in situations of conflict.
Checking invoices to establish whether they are valid.
Defining, document and safely execute projects, actively participating in all phases of the project. Identify, assess and manage risks to ensure the success of the project.
Estimating costs, timescales and resource requirements for the completion of each project.
Preparing and maintaining project and tracking activities against the plan, providing regular reports to client/user and line management as appropriate.
Monitor costs, timescales and resources used, and take action where these deviate from agreed tolerances. Ensure that delivered systems are implemented within these criteria.
Managing the change control procedure gaining agreement for revisions to the project from project sponsors.
Managing client expectations.
2007-2008 Yacht ICT Service Manager / Project Manager
2005-2006 Yacht ICT Project Manager / Recruiter
2004-2005 BT (British Telecom) Consultant/Interim Manager
2001-2004 Kappa Containerboard Technical Specialist / Project Manager
2001-2001 BT (British Telecom) Technical Specialist/ Project Manager
1998-2001 Yacht ICT Technical Specialist
Master of Data Science
Post HBO-Bedrijfskunde
HTS Informatica
MTS Electronica
Professional Scrum Master
Scrum Product Owner
ITIL
PRINCE 2 Practitioner
Lean Six Sigma Green Belt
Master ACE of Unix (SCO Unixware 7)
MCSE
Administrating MS SQL
Citrix Metaframe XP FR2
AWS Business Professional
Financial management
Change management
Information management
Strategic marketing
People management
Coaching
NLP Practitioner
Conclusion Management Development Program (the Connection)
Design Thinking
Facilitating Focus Sprint